Workforce Management Intern (4 Months)

Company Description Company Description

• Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology._

Job Description Position Summary**

The Intern Workforce Analyst’s primary responsibility is to ensure daily service levels in all Operational Units by working closely with local leadership. Ensure the most effective use of its workforce against key performance metrics.

General Job Responsibilities

• Reporting and analysis of site head count numbers, identify the need of trainings or any offline activities, placement of new hire associates, and team shift bid processes.
• Reporting of Service Level KPIs are under this position’s responsibility.
• Provision of timely, accurate and relevant reporting to support business processes with a view to review, prioritize, streamline, and automate existing operational reporting ensuring the reports that are produced provide high value with mínimal manual effort.
• Perform other functions related to the position.

Qualifications

• Advanced student of Industrial Engineering or graduated from technical high school from Executive for Service Centers
• Microsoft Office proficiency (Word, Excel, Power Point)
• Teamwork
• Able to work in a fast-paced environment.
• Assertive communication
• Accountability
• Medium Excel knowledge.
• English level B2+/C1

Additional Information All your information will be kept confidential according to EEO guidelines.