Mdm Senior Analyst (Hybrid)

Why join Stryker? : Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

Who we Want :

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Goal-oriented :Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Job Description : The Senior Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system. High level of accuracy and attention to detail is required.

What you will do :

• Serve as a key process and system resource for matching cross divisional Customer Master Data to third party resources
• Answer and understand complex questions related to customer stewardship while maintaining positive customer experiences
• Analyze, research, and resolve complex customer matching issues of a broad scope using independent judgment
• Collaboration with divisional functional teams, both locally and globally, to ensure project(s) success to meet short and long term goals and needs.
• Assist Accounting and Customer Service Department employees in the completion of their duties by providing training and technical support where needed to gain understanding of customer master data.
• Must be able to observe, manage and correct customer divisional master data inconsistencies within multiple ERP systems (e.g. in the numbers, printed word, report appearance, etc.)
• Ability to research and offer resolution to processing issues that demonstrate competence in system navigation and processes in order to assist in testing new processes
• Support stakeholder SLA’s and work to provide KPI’s

What you need :

• Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline
• Fluent spoken and written English. Any other language is a plus
• Must have excellent verbal and written interpersonal communications skills
• Excellent analytical skills
• Exceptional skills in applicable Microsoft software programs
• Business Intelligence tools preferred (Microsoft reporting, PowerBi)
• Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)
• Must be able to organize with the ability to prioritize work and keep accurate and detailed records
• Must have excellent time management skills with the ability to use independent judgment effectively
• Must be able to understand and work within complex interdivisional procedures and policies

Qualifications & experience :

• Minimum of 5 years of relevant experience required maintaining master data records (customer master preferred)

Physical & mental requirements :

• Ability to work well with cross-functional teams and multi-task
• Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
• Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
• Computer or technical knowledge
• Effective problem-solving skills

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