Billing Agent

Billing Agent Bill Gosling Responsibilities • Price inquiries and bill discrepancies for protection and/or maintenance plan. • Price inquiries and bill discrepancies for rental products. • Service installation charge disputes (e.g., pipe installation, parts, etc.). • Account issues (e.g., product not billed, bill corrections, incorrect bill, update contact information). • Landlord tenant transfers and billing issues. • Offers / promotions not being applied (e.g., Protection Plan). • Billing adjustment (e.g., apply credit). • Payment inquiries (e.g., how to make payment, payment due date, how to sign up for pre-authorized payment). • Deceased Customer. • Residential and commercial portfolios. • Setup pre-authorized payments (credit card or pre-authorized debit). • Product cross-sells. • Enrolling Customers on e-billing. • Billing overall inquiries, including summary requests for historical data. Qualifications • Excellent organizational, analytical, and problem-solving skills • Attention to detail and accuracy in data entry and record-keeping. • Ability to work independently and remotely while maintaining effective communication with team members and clients. • Experience with invoicing software would be a plus. • Exceptional customer service skills and ability to handle difficult conversations. • Bilingual in English minimum B2 English level • Experience in customer service is ideal but not mandatory • This is a new client account, so the ability to adapt to new processes and changes is a must.